Warranty, one of the golden words customers like to throw around when they are on a tirade. On the other hand, warranty is also a word used by rational customers who just want their defective item fixed. These are two usual instances where this word is used tremendously. As you may know in any kind of business, some sort of warranty takes place except in the food industry. Usually, this word stands as a security measure for customers so that quality is assured in their purchase. Thus, warranty management software helps organizations to process, track, and manage warranties and related claims through their lifecycle.
One of the industries that heavily use this term is with technology. Gadgets and appliances can be defective before or immediately after purchase. It is the responsibility of the company to keep track of the warranties that they give to each product. Before, paper was used as a document tracker for warranties. Nowadays, there are applications used to make it easier. These are our picks for the top 3 warranty management software.
Warranty Management Software
1. Pega Warranty Management
One of the main problems of customers is the delay of claims and repair of their product. This is likely to happen most of the time, especially since it can take some time before the manufacturer can diagnose the problem. It can even take longer to investigate whether the claim is valid or not. With Pega warranty management software, you can track these claims as a company in such a shorter time. This software also lets your customer make claims about your product online and create a ticket. See the rest of the features here. 
Features
- Gives access to a portal that can easily register all your products for ease of access and tracking.
- Warranty management software provides your technician with ways to diagnose the problem directly and offer solutions to fix it immediately and accurately.
- Helps the personnel in managing claims through their advanced automated system. Can help you track prior claims and cases involving your products.
- If you need to recall a certain product, Pega Warranty can help you filter all the claims to group them up and process for recall for the said product.
- If the problem is with the supplier, Pega Warranty has a function that automatically detects which supplier delivered that certain part or service and contacts them for the appropriate solution.
- Pega Warranty can also generate reports depending on the user needs and can do predictive reports for fast detection of problems.
Pricing
- Free Demo - The software company gives a free demo of their products and posts videos about it for client information.
- Quote-based Plan - You need to contact their developers in order to get a quotation for their products.
2. SalesBabu
Giving warranty to any product is a prerogative by every manufacturer. We are all striving to be perfect, but nobody can ever truly be perfect. In each batch of product made, there is always going to be one that is not par with the company's standards. Sometimes, these substandard items actually pass through quality testing and sold to the market. One unlucky customer might get it, and he or she would go to the claims department to get his or her money back. It can take some time, but with software like SalesBabu, it may not take too much time at all. Check out their offered features. 
Features
- Cloud-based software for easier access to the people who needs to check the warranty claims. They can access all the details about the claim and investigate further at any place and time.
- Easy to use design makes the warranty and claims process easier to understand and track any kind of progress regarding the claim.
- Automates every process in the warranty and claiming management which includes the policies regarding the warranty, changes in the regulations and pricing of claims.
- Gives the user access to any related problems with your product and helps in diagnosing and solving the problem in real time.
- Alarms the user when the warranty of the product ends in order to be noted and void any other claims after the warranty period is finished.
Pricing
- Free Demo - You can check out how their services work for free as the company provides a free demo of their product.
- Annual Plan - Pay only ₹1000.00 (appx. $14.36)/user per month if billed annually. This includes other features aside from warranty management like service quotations and performance reports.
3. iWarranty
Giving your users the privilege of a warranty involves some sort of risk. It is the right of the customer to have their products covered with a warranty as it is for their protection. Installing software like iWarranty minimizes this risk by giving the company an extra hand in dealing with such circumstances. You can take a look at their features below.
Features
- Registers all your products in a web-based software which is easier to access anywhere with an internet connection. This makes tracking certain products easier and solves the problem faster.
- All product details can also be registered in the software including pricing of the whole product and each part, repair needs and analysis of cost.
- You can also generate service orders for repairs, keep all customer calls and create an analysis regarding the calls.
- Claims can be done by customers through online, making it easier for them to process it instead of going directly to your office.
- Suppliers can also be contacted if there is something wrong with the deliverables and if there are any complaints with specific spare parts.
- Generates reports regarding existing warranty claims and analyzes if there are certain trends regarding these claims.
- Warranty management software provides additional reading material and updates its software regularly.
Pricing
- Free Trial - The software offers a free trial for all those interested in their services.
- Quote-based Plan - You need to subscribe to their developer’s website in order to access their products. The price can change depending on your subscription but you need to contact their developers for a quotation.
