For every business, it’s very crucial to establish a trustworthy relationship between customers and sellers. So, the live chat support system has now become the need of every enterprise. Using a live chat system, you allow users to communicate with your business and get resolved their queries at the same moment. You can provide your customers with quick help and response and thus you can also boost your sales.
This software also lets you serve more customers in less time. So, you can get many happy customers every day. Whether you have a website or mobile application, you can embed a live chat support system in a very quick and easiest way. So, get ready now with your dedicated support team agents and let them connect with the world of people visiting your digital assets in real-time.
If you are still searching for the best and flexible live chat support system, you have reached the best place. Here we have listed out some of the most popular, creative as well as easy-to-configure live chat support system software. You will also know about the detailed features and pricing of each as well.
Live Chat Software
1. Zendesk Chat
Zendesk ranks at the top of our list of the world’s best live chat software. It allows you to anticipate customer queries and offering help faster. The swift and safe chat feature is one of the software’s main highlights. Customers are more interactive with a live chat option available for e-commerce websites. This results in increased sales and better business performance.
- Zendesk Chat helps in sending out targeted messages to customers based on an analysis of their past behavior and preferences. It is effective in helping customers buy a product they were before not sure about.
- It offers a simple pre-chat form for customers and visitors to fill in their contact information. Offline forms are available so customers can contact you even if you are offline and unable to chat for any reason.
- This software creates a well-organized list of visitors that classifies them according to their behavior and taste. This helps in reaching out with relevant product suggestions to potential customers.
- Live chat support is more preferable over others. The customers can rate their last chat with you so you always find ways to improving and become the best.
- The software also allows you sharing images, screenshots, product guides, animated GIFs, etc for more interactive and satisfying chat sessions. The integration of AI-powered chat bots helps in making your tasks more efficient by delegating many tasks to automated systems.
Zendesk Chat is available through four plans –
- Lite Plan is completely free of charge includes 1 concurrent chat, chat rating, 30-day chat history.
- Team Plan costs $14 per agent per month and provides unlimited chats, 2 triggers, departments, widget customization, etc.
- Professional Plan costs $29 per agent per month. It provides all features of the Team plan with unlimited triggers, departments, operating hours, chat and agent reports, conversion tracking, etc.
- Enterprise Plan costs $59 per agent per month with features of the Professional plan. Besides, it also provides widget unbranding, real-time monitor, roles and permissions, skills-based routing, web SDK, and 24/7 live chat support.
2. Live Chat
Live Chat is a popular chat-support solution. It is easy to integrate with your e-commerce website or mobile site. This is an excellent way to connect fast with your customers and respond fast to their queries. It is flexible and handles chats for single agents and multiple agents according to your current needs. The Live Chat software is available at an affordable cost to make it more prominent and within reach of smaller online entrepreneurs too.
Use Live Chat software to connect with and respond to your customers and their queries faster and with additional efficiency.
- For better customer experience and full customer satisfaction, it provides an easy-to-use interface. From that, you can connect with your customers and the customer care team within a single click.
- On-board reporting helps to schedule customer-care agents/teams according to demand.
- Smartphone chat application makes it efficient for your agents keeping in touch with your customers at all times. Extensive analysis and reporting help in identifying the most comfortable and popular areas of your website.
- Records chat sessions also so your team can use them for training and improvement purposes in the future. An independent server allows customer chat service to work even when your website experiences downtime.
Live Chat customer support software is available for a free trial period of 30 days. Apart from this, you can buy Live Chat software through three plans – Standard Plan costs $9.99 per month, Advanced Plan costs $49.99 per month while you can request a price quote of the Enterprise Plan from the company’s official website.
LiveHelpNow chat support is popular and reliable chat support software for e-commerce and business owners. It can provide significant support to your customer service agents and relieve them of the mundane and time-consuming tasks for increasing productivity. Furthermore, it allows you integrating embedded content into your websites. The embedded windows are useful in interacting with visitors, securing leads, answering FAQs, scheduling appointments and processing orders from your e-commerce website.
- LiveHelpNow Conversion Tracker allows identifying the more profitable avenues of promotion for your e-commerce website. This software is also compatible with the Slack account so you can chat with peers and customers without having to change or use multiple consoles.
- Conversion tracker features help to determine the more result-oriented agents and techniques in your organization for better budget allocation. It is useful for streamlining all your live chat support requirements on multiple e-commerce platforms.
- An easy-to-use interface makes LiveHelpNow efficient and more effective. It is also optimizable for smartphones used by agents and customers.
- This is the only HIPAA-compliant live chat software in the market, making it the most secure way to chat and share confidential customer information online.
- Customizable post-chat surveys help in improving customer care services. It has built-in analyzing and reporting features that help in organizing customer’s feedback. You will also be able to translate chats from foreign languages into your preferred choice in real-time.
LiveHelpNow chat support software is available at a cost of $21 per month for each agent.
4. LiveAgent- Live Chat Software
LiveAgent is the best live chat software for small to medium-sized businesses. Along with endless customization options, LiveAgent users can enjoy smart chat routing, website monitoring, proactive chat invitations, and a real-time typing view that allows them to provide faster and more efficient service.
LiveAgent’s pre-chat forms and offline forms are a great lead generation tool. Collect your website visitor’s contact information before you start chatting, and follow up with them later through a different channel!
- Proactive chat invitations allow you to offer your website visitors help in a proactive manner. Place the chat invitations on strategic URLs of your website, such as the pricing page, tour page, or FAQ page to increase conversion rates today.
- LiveAgent’s real-time typing view gives your agents the ability to see what the customer is typing into the chatbox before they send their message.
- LiveAgent offers fully customizable chat buttons, chats windows, and chat animations, as well as language adaptable chat widgets.
- LiveAgent’s live chat software provides its users with invaluable information such as the current URL of each website visitor, their geographical location, IP addresses, referrers, and even then the amount of time they’ve spent viewing each URL of your website.
- You have the option to track events of live chat sessions in Google Analytics. ● Set maximum chat queues, and automatically hide the live chat button from your site once the maximum number of chats in the queue is reached.
- Chat with your colleagues without any third-party applications. LiveAgent allows you to chat with all colleagues that are currently online directly in your LiveAgent dashboard. You can also send messages to colleagues that are offline.
- LiveAgent Free Plan – Priced at 0$ per month, unlimited agent seats. (Please note this plan does not include all of the above-mentioned functionalities)
- Ticket+Chat Plan – Priced at $29/per agent per month
5. REVE Chat
REVE Chat is a multi-channel customer communication platform that provides real-time sales and support assistance with AI-powered chatbots to automate chats along with human touch. With REVE Chat, offer support to your visitors and customers across the website, social, mobile and messaging apps. It also offers a complete suite of customer engagement tools such as co-browsing and video chat to interactively engage customers via personalized conversations and deliver virtual in-person experience.
Key Benefits :
- Deliver better customer experience with a hybrid approach of chatbot and live chat. The chatbots will handle the information based queries and the complex conversations will be handed over to the human agents.
- Seamlessly engage your customers over their preferred channels such as live chat, Facebook messenger, Viber, etc. to deliver an omnichannel messaging experience.
- Automate customer support 24x7 to handle indefinite chats, provide instant replies and increase engagement with proactive chats.
- Convert your website visitors into potential prospects and direct them to the sales representative for further process.
- Engage your customers in real-time with personalized face to face chats with live engagement tools.
- Chatbots - Engage your customers 24x7 with AI-powered chatbots to automate customer support and boost customer engagement.
- Co-browsing - Collaborate with your customer's screen in real-time with co-browsing tool and engage them interactively.
- Video chat - Personalize your customer support conversations with face to face video chat.
- Live chat - Deliver real-time live chat support to your visitors and customers to deliver great customer service and increase sales conversions.
- Visitor analytics - Get real-time insights about your customers and personalize every interaction to improve customer experience.
- Intelligent routing - Route the incoming chat requests based on their categories (URL based, time-based) to deliver a quick and effective response.
REVE Chat offers three plans to its customers:
- The standard plan starts from $13.5 per agent/month. Perfect choice for small businesses and startups.
- The advanced plan starts from $22.5 per agent/month. Recommended for growing and medium-sized businesses.
- Enterprise plan starts from $45/month per agent/month. Suggested for the enterprise firms. Visit pricing.
Personalized, timely support is critical in building customer trust and increasing repeat purchases. Customer support teams can be extremely effective at influencing customer behaviors if armed with the right data and customer insights.
Teams using legacy tools like Zendesk and Freshdesk, find themselves switching back and forth between tickets and Shopify/Woocommerce/Magento admin panel for additional information. Add to that, the complexity of an additional app if you offer live chat support. As a result, your agents have to juggle between multiple tools which decreases productivity and increases response time to customers.
Richpanel is an intuitive Live Chat, Customer Support & Help Desk tool specially designed for e-commerce stores. With deep integration with Shopify, Woocommerce & Magento, it gives a 360-degree view of the customer & offers a single view inbox of all channels for the agents to seamless address customer queries. Richpanel helps you turn your customer service into your competitive edge.
- A Stunning Live Chat Messenger
Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes.
- Know Your Visitors And Customers
Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity and past conversations.
- Customer Profiles Powered By AI
Powered by Artificial Intelligence, Richpanel bots work 24×7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analysis are available inside each customer profile.
- Support Customers On All Channels
Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.
Autochat is much more than a live chat! It helps E-commerce stores sell more by proactively engaging & supporting customers throughout their purchase journey. Everything in Autochat functions out of the box and we have taken special care to ensure that no coding skills are required to be able to use or configure any feature. Even the most powerful of the features are made very easy to use and can be used by marketing or support teams.
Our Deep Integration with Shopify starts powering your store automatically as soon as you install the app. No need to spend weeks of effort and thousands of dollars on custom integration.
- Proactive Messaging - Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users.
- Live Shopper Insights - You and your team members can see all live shopping sessions on your online store with business insights like cart value, historical average order value of shopper, number of orders placed by shopper in past, etc.
- 24×7 Chatbots with seamless handover & takeover - Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc.
- Shared Team Inbox - A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond).
- In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place.
You don't have to pay anything, it is free of cost.
8. ProProfs Chat
ProProfs Chat is a cloud-based live chat software that helps business owners provide instant yet delightful support experience. The live chat support software helps operators provide proactive support services to customers and help them resolve their questions faster. ProProfs Live Chat software also supports 100+ settings options and 50+ integrations that allow a business to create a complete support suite.
What’s more, the live chat tool supports forever free plan, besides the paid plans.
- Chat Greetings
Proactive communication with visitors becomes a lot simpler with the use of this feature. You can set these chat triggers on pivotal pages (that can help you bring in more conversions) and keep visitors engaged with your brand.
- Chat Routing
Route your incoming chats to the right department manually and automatically with the chat routing feature.
- Visitor Monitoring
Help your operators understand visitor’s intent on the website with the visitor monitoring feature. They can track what pages have visitors viewed, which browser was used to navigate the website, and so on.
Keep Customers informed about upcoming discounts and flash sales to skyrocket your conversions with the announcement feature.
- Operator Performance Monitoring
Track how every operator in your support department is performing and whether the customers are satisfied with their experience with individual chat operator rating.
- Canned Responses
Help your customer support reps avoid making typo mistakes while answering frequently asked questions with canned messages.
- File Transfer
Transfer files during an ongoing chat to help your customers receive more detailed information regarding their queries.
- Live Chat Customization
Customize your chat experience with 100+ settings options and helps your operators build a seamless support experience for customers.
- Multiple Customer Support
Manage multiple chats at the same time with ProProfs Chat. Your operators can take up as many chats as they handle to make sure that no query goes unanswered.
- Escalations & Chat Transfer
Escalate and transfer chats to the relevant department to help your customers get instant resolution to their troubles and you get to boost customer satisfaction rate hassle-free.
- Knowledge Base & Help Desk Integration
Integrate ProProfs Knowledge Base and ProProfs Help Desk with ProProfs Live Chat to create a holistic experience for your customers. This complete customer support suite will ensure that no customer leaves without a solution.
- Multiple Language Support
Help your customers find solutions to their questions in their native language with ProProfs Chat and its multilingual support feature.
- Mobile Support
Your operators can provide anytime, anywhere support to customers with ProProfs Chat mobile app. Operators can initiate or takeup incoming chats to ensure customers find instant solutions.
- Forever Free Plan - This $0 plan is the perfect solution for startups who’d like to kick-start their support process with zero investment in the support process.
- Bronze Plan - This plan starts at $8/month annually. It helps startups looking to get started with a professional support experience & capture leads.
- Silver Plan - This plan is priced at $15/month annually. It can help small to medium-sized companies looking to enhance online chat.
- Gold Plan - The pricing for this plan is $32/month annually. Established businesses that require intricate support features would find this pricing plan meeting their expectations.
- Enterprise Plan - This plan is priced at $q49/month annually. Large businesses that need multi-team functionality & enterprise-level reporting will find this package perfect for their needs.
9. Live Chat Alternative
Are you looking for an app that will help you to increase sales through your website? Are customer satisfaction and conversion optimization a priority for you? Do you want to use an app for free so you can see its benefits?
The Live Chat Alternative app is a unique live chat alternative that offers your shoppers to call and message you with just a click and free of charge! It will boost your service, sales, and conversion rate, and keep your customers happy.
- Boost Sales:
Turn website visits into sales by building trust and making it easy for customers to buy. When you show your site visitors that you are open for their calls and ready to answer their inquiries that significantly increases their trust in you.
- Improve Your Marketing Efficiency:
More than 70% of online customers leave the website without even saying “Hello”. This happens even if the shoppers like the products because they still have doubts and hesitations about choosing them. Make your customers feel confident with the Live Chat Alternative app:
- Get the attention of your visitors: You can build trust in your shoppers and increase consumer confidence with this software. With Live Chat Alternative, you can maximize conversion rates.
- Receive Free Calls and Messages:
Just add the Live Chat Alternative app to your site and visitors can phone and message you in a click. Receive visitor calls straight to your mobile or phone. Customers can call you for free from anywhere in the world. Apart from this you can record a call.
- It is designed for merchants: The Live Chat Alternative app is designed to help merchants to increase sales, improve customer interactions and provide an overall better in-store experience for the shoppers.
- Free – It is a free plan in which you will get 15 minutes of talk time and unlimited messages
- Starter Business – You have to pay 11$ for this plan that includes 60 minutes of talk time & 3 simultaneous calls as well.
- Small Business – By paying 17$, you will get 120 minutes of talk time with the special feature of call recording.
- Growing Business – This plan is best for companies having more visitors. It charges 26$ for 250 minutes of talk time, unlimited messages with 3 months of call history.