In this digital era, candidates have become increasingly self-sufficient for digging answers over the internet. Particularly when looking for ways to use a specific product or service. It’s not too difficult to find solutions when you have sufficient & correct knowledge about the topic. This is where companies can educate their customers through self-service tools, primarily through efficient knowledge base software.
A knowledge base is an extensive online library of information regarding a product, service, department, or topic. Further, the information available in your knowledge center can be obtained from anywhere but generally comes from a variety of contributors, who have a good understanding of the topic.
In addition, the topics range from input and output of your HR or legal department to how a fresh product, hardware or software works. Also, the knowledge base can include frequently asked questions, troubleshooting guides, and any other information which you may want or need to know.
In this article, we are going to share some leading knowledge management software with their essential features along with their pricing plans. Therefore, it will assist you to make the most appropriate choice on the basis of your specific requirements.