8 Best Call Center Software 2020 (Pricing + Reviews)

Freshcaller is call center software made for small startups and medium-sized businesses looking for a low-maintenance phone system to help their customer support requirements. This call center software supports contextual conversations, provides real-time call center insights, and more. Further, the main benefit of Freshcaller is that using this software it is not necessary for consumers to spend in hardware, but only Internet access and computers, which is what keeps them distinct from their rivals.

Features:

• Using Freshcaller you can quickly and effortlessly migrate your existing phone numbers to Freshcaller without having to notify customers.
• Freshcaller empowers its callers to know their position in the queue while they wait for their turn to talk with the support team.
• Additionally, it provides automatic call recording for the purpose of call recording, data storage, and call logs for every customer call. You can use them later for monitoring and training purposes.
• It observes ongoing calls in real-time to see how swiftly your team is able to assist the caller.

Pricing :

Freshcaller offers a free trial to its users. Further, you can contact the vendor for pricing details.

Five9 call center software allows agents to sell more and better service over the phone. It offers everything you need to operate a powerful inbound, outbound center which involves in-house reporting, recording, employee management, performance tracking, etc.

Features:

• Five9 offers integration with leading CRM’s, like Salesforce, Oracle, Zendesk, and man more.
• You can connect with your customers over their preferred channel such as web, video, mobile. Furthermore, you can respond to all channels from one single interface.
• Moreover, its dashboard empowers you to set thresholds and alerts on real-time statistics.
• Additionally, you can improve your call center’s efficiency with workforce management tools including forecasting, adherence monitoring, and scheduling.

Pricing:

You need to contact the vendor for pricing details.

3. Talkdesk

Talkdesk is a cloud-based call center software of the next generation that helps you reach your clients. Its user-friendly design provides features such as extensive monitoring and seamless integration with over 25 company instruments. Further, it allows marketing and services managers to conduct personalized, efficient customer conversations.

Features:

• Talkdesk helps you to call your customer by your favorite website, platform or helpdesk.
• You can add call summary notes to your call logs. This will ensure that necessary customer information is retained.
• Additionally, it empowers your users with features such as queue call back, custom music and queue voice mail.
• Further, you can add a blacklist of phone numbers to ensure bots and spams are kept away from your company.

Pricing:

You need to contact vendor for pricing details

Dialer360 is an autodialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of their products and services. These voice recordings are based on the company’s business requirements and specifications and are performed by topnotch voice talents from around the world. This solution is intended for call centers that want to keep their international customers engage with voice recordings made with the perfect American or British accent.

With Dialer360, call center agents are able to receive or make thousands of calls using pre-recorded voice messages. This application enables them to perform their functions efficiently and quickly without compromising the quality of their performance and service.

Overview of Dialer360 Benefits

Dialer360 is a very straightforward, user-friendly auto dialing system designed to streamline many essential call center operations, particularly in receiving, making, and handling calls. Many businesses using Dialer360 have reported increased productivity of their agents, as well as rising numbers of calls, handled and customers satisfied. Also, Dilaer360 boasts of being an affordable call center software that fits right into the budget of many companies and organizations.

Financial data security is a paramount concern, which is why Dialer360 adheres to PCI compliance standards. Being a PCI compliant software, Dialer360 ensures customers that all their financial data entered and processed within the system is secured and safe from unauthorized access, leaks, and breaches. For added protection, Dialer360 also offers TPS/DNC Filtering. This feature protects you from embracement.

Features:

• Power dialer
• Predictive dialer
• Progressive dialer
• Preview dialer
• SMS & Voice Broadcasting Software
• Hosted PBX Service
• DID/Toll-Free Numbers
• Cheapest VoIP Service

Pricing:

• Pay as you go Service

Searching for a new innovative call center software? CloudTalk.io is a smart cloud-based phone system made for startups, SMEs, online stores and call centers. We already cooperate with 1000+ companies like DHL, Yves Rocher or Karcher.

Boost your team performance thanks to 40+ advanced features and powerful integrations with your favorite tools. By tracking important metrics, you will learn what are the strengths and weakness of your team.

Make your client conversation more personalized and faster. Thanks to the integration with your favorite CRM, e-commerce or helpdesk system as Pipedrive, Salesforce or Shopify, you will have all the customer information in one place.

Another important feature is CloudTalk’s real-time dashboard. It allows you to track the most important metrics. A real-time dashboard is an excellent tool for managing your customer support team.

The useful features like Click to Call or Power Dialer can help your company to increase the number of outbound calls.

Create a free trial and enjoy our phone system 14-days for FREE. No credit card details required.

Features:

• Blended Call Center
• Call Logging
• Call Scripting
• Call Center
• Call Logging
• Call Recording
• Call Routing
• Multiple Scripts
• Campaign Management
• Escalation Management
• Inbound Call Center
• Interactive Voice Response
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Progressive Dialer
• Queue Management
• Reporting/Analytics
• Contact Management
• Encryption
• Voice Quality Enhancement

Pricing:

CloudTalk offers basic and enterprise pricing packages. You can contact the seller on their custom plan for pricing related information. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €15/user/month (billed monthly) or €10/user/month (billed annually)

• Unlimited inbound & intracompany calls
• Click to call
• Automated call distribution
• Mobile app
• Unlimited call queuing
• International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed yearly)

• Unlimited inbound & intracompany calls
• Click to call
• Automated call distribution
• Mobile app
• Unlimited call queuing
• International numbers (70+ countries)
• Advanced analytics with unlimited history
• Real-time client dashboard
• One-to-one onboarding session
• Integrations to other systems
• Open API
• Unlimited concurrent calls
• Skill-based routing
• Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

• All Essential features
• Open API
• Salesforce integration
• Power Dialer
• Wallboards
• Dedicated account manager
• Speech to text
• Sentiment & CSAT score

Custom – Quote-based plan

• All Expert features
• Custom onboarding
• Unlimited outbound calls (Flat Rates)
• Enterprise-level security
• Developer support
• Custom reporting
• SLA

LiveAgent is a cloud-based call center software ideal for sales and support teams of all sizes. The software supports both inbound and outbound calls, connects with over 99% VoIP providers, and provides insights about your call center performance through a robust reporting dashboard. The software will bring you insights about the number of received calls, dropped calls, average waiting time, and more. With information like this at your fingertips, improving your customer service experience will be a piece of cake. In addition to being your virtual call center solution, LiveAgent can be your one-stop-shop for all your customer service needs. It has over 180 advanced help desk features including a native live chat application, a ticketing system, and a knowledge base builder.

Features

• LiveAgent centralizes all calls from your website or landline into a single dashboard
• Supports complex IVR trees
• Enables you to create unlimited call recordings and store them for quality assurance and training purposes
• Allows agents to re-route calls
• Connects with over 99% VoIP providers
• Enables you to connect an unlimited number of local numbers and SIP trunks

Pricing

LiveAgent offers a free 14-day call center software trial, no credit card required. The software is offered at a  freemium pricing model, with the call center software functionality starting at $39/mo.

DCDial is a cloud call center provider located in Atlanta, GA USA. As a fully-featured call center platform, DCDial renders a full spectrum of the services. DCDial offers advanced solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with your existing system

It is a tech company founded in 2012 covering call center market offering services developed and running on the latest technologies which makes it a perfect choice for businesses implementing call center facilities from scratch.

Features

• Click Dialing – TCPA compliant rapid manual outbound dialing.
• Payment Processing – Built-in secure payment processing via IVR and web portal.
• Voice Broadcast – Send thousands of interactive messages instantly.
• Text Messaging – Send reminders, surveys, embedded audio, and payment links.
• Predictive Dialing – Maximize agent utilization by dialing the right number of leads at the right time.
• Compliance Suite – Control outcome by state, time zone, status, and call attempts.
• Monitoring & Reporting – Real-time campaign analytics and agent monitoring.
• Interactive Voice Response – Streamline your collection efforts with outbound payment IVR campaigns.
• Mobile App – iOS and Android app for uninterrupted performance monitoring and campaign management.
• API Integration – Connect with external CRM resources.
• Call Tracking – Route, record, and track numbers to optimize your speed.
• Amazing Value – All-inclusive pricing for mobile scrub, text-to-speech, call recording, and taxes.

Pricing

• Pro - At the price of $1199 per month, you will get 60k minutes/text.
• Grow - This is the most popular plan at the charge of $719 per month in which you will get 30k minutes/text.
• Startup - You have to pay $239 per month in which you will get 8.5k minutes of call.
• Basic- In this plan, you will get 2.5k minutes/text at the price of $79 per month only.

CallCenterHosting's Predictive Dialer software is an intelligent outbound dialer hosted over the cloud that upgrades the outbound calling system. It has various features, such as tracking extensive reports, filter irrelevant calls, live monitoring, CRM integration, and more. It provides the ability to connect with thousands of customers at once without manual dialing and also filtering the busy numbers, disconnected, no answers, and voicemails.

It is essential for business in terms of agents' productivity, customer satisfaction, cost-saving, sales, remote working, and more. CallCenterHosting also provides 99.999% uptime and security that is a must for any business.

Features

• Outbound dialing with inbound calling & routing
• Call monitor, whisper, and barge
• Click-to-call
• Call Recording and call tracking as well as recorder voicemail drop
• Campaign & list management
• Reporting & analytics
• Automatic call distribution
• Voice broadcasting and lead & contact management
• Pacing Ratio & 3- Way Calling
• Automatic Time Zone Management
• Campaign & List Management
• Call Notes, Tags & Automatic Call Script Pop-Up

Pricing

• Business – It is the basic plan of the software which costs you $7.49/user/month with the feature of automatic call distribution and all-time support.
• Medium – The charge of this plan is $9.9 / user/month with all the features.
• Startup - This is one of the best plan for growing businesses with a price of $13.99/user/month.
• Custom - This is a custom plan, you have to contact the sales team.